Linux Frequently Asked Questions

Questions:

1. I have uploaded my files to your servers, but I can not see them through the domain name. How come?
2. I am referencing correctly to my script, but it is still not working. What else could be the problem?
3. Do you support PHP on your Linux Servers?
4. Can I run .htaccess files on my linux account?
5. I have a script that is referenced correctly, but is still not working correctly. Can you help me with this?
6. I have uploaded my web content to the correct directories on my Linux site, however when I view them through the browser with the correct URL path I get an error page returned.
7. What version of mySQL do you support?
8. OK, I have placed my files into your /www/ directory, but I still see the default homepage your server has created. Where are my pages?
9. I am an experienced Linux user - can I telnet to your servers?
10. Do you include any standard scripts in your Linux accounts?
11. I have referenced to the scripts in my cgi bin as follows /cgi-bin/script.pl. Why is it not working?

Answers:

1. I have uploaded my files to your servers, but I can not see them through the domain name. How come?

   When you first connect to our linux servers via FTP, you will be presented with two directories: /errorlogs/ and /www/. You must place all your files into the /www/ directory for them to be visible on the internet.

2. I am referencing correctly to my script, but it is still not working. What else could be the problem?

   Make sure the script has the correct permissions on it to execute. These are numerically '755'. You can change these permissions in most FTP clients, or by connecting via SSH2 to the server and running this command:

   chmod 755 script.pl

   Where 'script.pl' is the name of the script you need to modify permissions on.

3. Do you support PHP on your Linux Servers?

   Yes. Digiweb keeps the latest version of PHP on its Linux servers.

4. Can I run .htaccess files on my linux account?

   Yes.

5. I have a script that is referenced correctly, but is still not working correctly. Can you help me with this?

   No. Digiweb does not provide email or phone support for third party scripts, unless the customer is prepared to pay consulting fees for time spent fixing the script.

6. I have uploaded my web content to the correct directories on my Linux site, however when I view them through the browser with the correct URL path I get an error page returned.

   Check your directory and filenames. Linux directory structures are case sensitive, so that if you have a directory structure like this: /www/Images/Pic23.jpg then you would need to reference to it like that in your browser e.g. http://www.your-site.com/Images/Pic23.jpg and NOT http://www.your-site.com/images/pic23.jpg. To avoid this problem, we encourage you to label all of your files and directories in lowercase to minimize the chance of a referencing error. The URL itself is not case sensitive, but the server is so you need to have a valid path in the URL that corresponds to your directory structure.

7. What version of mySQL do you support?

   Digiweb supports mySQL 4.1 and 5.0, and the server name for this mysql4.digiweb.net.nz. You can use phpMyAdmin to manage this here: http://mysql5.digiweb.net.nz/phpmyadmin/

8. OK, I have placed my files into your /www/ directory, but I still see the default homepage your server has created. Where are my pages?

   You will need to overwrite/remove the default index.html page our servers place in your root directory. Our servers read this first by default, so either remove it, or overwrite it so that your index page is visible.

9. I am an experienced Linux user - can I telnet to your servers?

   No. Digiweb has removed Telnet access to the servers, however you can use an SSH2 client to connect, using your standard login/password.

10. Do you include any standard scripts in your Linux accounts?

    Yes, we include a modified copy of formmail.cgi version 1.9. This is called digimail.pl. You have to modify this digimail.pl file correctly for the script to function. This has been edited to prevent spammers using our formmail.pl files to send spam - all the necessary information on how to edit the formmail.pl file is included in the file itself. For more information, please see: http://worldwidemart.com/scripts/readme/formmail.shtml

    The Fields you MUST edit to get your forms to work are:

    @referers =

    This simply needs to your site name placed in it, or alternatively the IP address as well.

    Correct format example:

    @referers = ('sammcneill.com');

    The other field you must edit is:

    @recipients =

    This is the most important field to get right - here you must place the email addresses that are allowed to receive the results of the submitted form, and you are allowed to place more than one address into this field.

    Correct Format example:

    @recipients = ('^sam@digiweb.co.nz');
11. I have referenced to the scripts in my cgi bin as follows /cgi-bin/script.pl. Why is it not working?

    So that you are referencing to files in your unique bin, you must use this referencing format:

    /cgi-yourlogin/script.pl

    Where 'yourlogin' is your FTP login name.