General Frequently Asked Questions

Questions:

1. Does Digiweb provide Dial-Up Internet connection services?
2. Does Digiweb do website design?
3. Does Digiweb have servers in New Zealand or America?
4. I cannot view my site. Are your servers down?
5. I have established there is a lot of packet loss and network congestion, but I still can not see my site. What should I do?
6. Does Digiweb provide any sort of traffic statistics with their sites?
7. Does Digiweb perform any sort of backup of servers?
8. I have deleted my site from your servers, but I do not have a copy of it on my local PC. Can I get my site restored from backup please?
9. I am trying to connect to your servers via FTP, but it is really slow and seems to be hanging. What is the problem?
10. I am trying to FTP to my website, but I am not getting prompted for my login and password. What could be causing this?
11. I have multiple domain names, can I point all of these to my site?
12. I have multiple domain names, but I wish to point some of them to sub-directories within my main site. Does Digiweb allow me to do this?

Answers:

1. Does Digiweb provide Dial-Up Internet connection services?

   No. Digiweb never has, does not currently, and never will, provide dial-up connections to the Internet. Digiweb has chosen to specialise in website hosting, domain name management and email services, and has made a business decision not to compete in the Dial-Up access market.

2. Does Digiweb do website design?

   No. Digiweb has chosen to specialise in website hosting, domain name management and email services, and has made a business decision not to compete in the website design market. However, Digiweb does have a reseller network of designers who we refer any requests for website design to. So if you are wanting hosting, Digiweb can accommodate all your hosting requirements, and we can also refer you to a number of excellent designers.

3. Does Digiweb have servers in New Zealand or America?

   Both - Digiweb is focused primarily on hosting sites within New Zealand to enable faster download times, as well as full control of the servers, without the need to rely on third party support. However, if you have a specific need to host in America, then Digiweb does have Linux servers in a co-location facility on the West Coast of America.

4. I cannot view my site. Are your servers down?

   For the vast majority of times your site is not visible, it will be due to a problem somewhere along the route to where the server your site is located. Digiweb uses and recommends the product called Ping-Plotter (you can download a free version of this application from here: http://www.pingplotter.com/download.html). This will allow you to obtain a graphical representation of network congestion, and establish where the problem is.

5. I have established there is a lot of packet loss and network congestion, but I still can not see my site. What should I do?

   Contact your ISP and inform them of the network problems you are experiencing. It is possible they will be able to switch the route they are taking to avoid the problem area, and improve the ping time to your website.

6. Does Digiweb provide any sort of traffic statistics with their sites?

   Yes. All new sites will be running 'live' statistics that provide comprehensive monitoring of traffic. Some older linux accounts will be using a different format of statistics. If you are an existing customer and do not know how to view your statistics, then please contact support@digiweb.co.nz

7. Does Digiweb perform any sort of backup of servers?

   Yes. Digiweb backs up all of its servers every night, and keeps each backup for four weeks before overwriting the contents.

8. I have deleted my site from your servers, but I do not have a copy of it on my local PC. Can I get my site restored from backup please?

   Yes, your site can be restored from our servers however there is a fee charged for performing this service. Please contact support@digiweb.co.nz if you need your site/files restored from backup.

9. I am trying to connect to your servers via FTP, but it is really slow and seems to be hanging. What is the problem?

   Check your FTP software and ensure that it is set up to connect in Passive (PASV) mode. Check the settings to determine this.

10. I am trying to FTP to my website, but I am not getting prompted for my login and password. What could be causing this?

    Digiweb has strengthened its firewall. If your site is hosted on a New Zealand based server (the majority of all sites), then you will need to FTP to the primary IP address of that server. This IP address would have been provided in your original setup email.

11. I have multiple domain names, can I point all of these to my site?

    Yes. Digiweb will point multiple domain names to the root web of a site for free.

12. I have multiple domain names, but I wish to point some of them to sub-directories within my main site. Does Digiweb allow me to do this?

    No. Digiweb does not permit the redirection of domain names to subdirectories, as this allows customers to effectively run a 'site within a site', avoiding the need to purchase a new hosting plan. If you want to point a domain name to a subdirectory, you must order another hosting plan.