E-mail Frequently Asked Questions

Questions:

1. Can I send mail generated from my website forms on Digiweb's servers?
2. Can I send emails via SMTP through Digiweb?
3. Does Digiweb provide a Web-Browser mail interface?
4. Must I prefix my POP3 server name with a 'pop3.' or 'mail.' for it to work?
5. I cannot download my email - how come?
6. I have a large email in my POP account that is preventing me from downloading subsequent emails from the server. Can these be deleted from the server without needing to download them?
7. Is there a limit on the size of emails I can receive?
8. I am using the Imail web-interface, but it is not keeping a copy of my sent messages. Can this be fixed?
9. I am using the Imail web-interface, but when I forward/reply to email messages, the original message is not included. Can this be changed?
10. Does Digiweb create custom MX records to point to my inhouse mail server?
11. Does Digiweb provide any virus scanning services on its mail servers?
12. How can I create new unique POP addresses for my Imail accounts?
13. I am attempting to create a new email address under 'User Administration' from the drop-down menu at http://imail1.digiweb.net.nz, however the address only has two characters and it will not permit me to create the new User. How can I resolve this?
14. I am using the web-browser based Imail client to send emails, but I want to make the 'From' and 'Reply-To' addresses to appear different from my actual email address. Is this possible?
15. How do I keep a copy of my email in my inbox, and also forward a copy off to another address?
16. How do I set up a new mail account in Outlook 2003?
17. What is my POP3 Server name?
18. How do I set up a new mail account in Outlook 2007?
19. How do I set up SMTP AUTH in Outlook 2003?

Answers:

1. Can I send mail generated from my website forms on Digiweb's servers?

   Yes. Digiweb permits forms to be sent from its servers using esmtp.digiweb.net.nz. Server-side applications that support this include, but is not limited to, CF-Mail, ASP-Mail, CDO, CDO-NT, and formmail.cgi (version 1.7 and above).

2. Can I send emails via SMTP through Digiweb?

   Yes - Digiweb now offers authenticated SMTP services via smtpauth.digiweb.net.nz. This will allow you to securely send emails from any computer or network connection provided your email program sends the correct login/password to authenticate itself.

   The settings would be:

   Server: smtpauth.digiweb.net.nz
   Login: Provided by Digiweb when service is ordered
   Password: Provided by Digiweb when service is ordered
   Port: 587

   Pricing for this service starts at NZD 5.00 for 1000 messages per month. Bulk pricing is available upon request for high volume users.

   To obtain your current quota usage for smtpauth.digiweb.net.nz you can do so by emailing a message with the following subject line: "smtpauth.digiweb.net.nz quota" to: smtpauth@digiweb.net.nz

   This will respond with your quota (note: this will only work if you send the email using your e-mail address that was registered with us).

3. Does Digiweb provide a Web-Browser mail interface?

   Yes. Users can log into http://imail1.digiweb.net.nz to send and receive emails for their Digiweb managed accounts. They can also create and administer new email addresses from this interface using the Web Admin link at the top right of the screen (provided they have paid for additional POP accounts), as well as instigating mail forwarding and vacation messages/auto-responders using the Preferences button at the bottom left of the screen.

4. Must I prefix my POP3 server name with a 'pop3.' or 'mail.' for it to work?

   No. Whatever your mail client is, you should have simply 'imail1.digiweb.net.nz' or your domain name on its own, in the POP3 Server field to enable a successful connection. Placing pop3.domainname.co.nz for example will NOT work.

5. I cannot download my email - how come?

   Check you are connected to the internet (seeing if you can browse your home site is a good start). Check to ensure that your POP3 server is correct (see F.A.Q.'s above). Check that your account name/password are valid.

6. I have a large email in my POP account that is preventing me from downloading subsequent emails from the server. Can these be deleted from the server without needing to download them?

   Yes. If your POP3 server is imail1.digiweb.net.nz then you can log into http://imail1.digiweb.net.nz and remove the large email yourself. If your POP3 server is something else, then contact support@digiweb.co.nz to request it to be removed, or call us directly: 0800 DIGIWEB.

7. Is there a limit on the size of emails I can receive?

   Yes - the limit is 5 MB. If you are sent a message over this size, it will be bounced automatically by the server.

8. I am using the Imail web-interface, but it is not keeping a copy of my sent messages. Can this be fixed?

   Yes. Click on the "Preferences" button on the bottom left of your screen once you are logged in. Under the heading "Sending" place a tick in the checkbox beside "Save Copy of Outgoing Messages in Sent folder" and all outgoing messages will be saved.

9. I am using the Imail web-interface, but when I forward/reply to email messages, the original message is not included. Can this be changed?

   Yes. Click on the "Preferences" button on the bottom left of your screen once you are logged in. Place a tick beside "Include original message" under Forwarding and Replying headings.

10. Does Digiweb create custom MX records to point to my inhouse mail server?

    Yes. Digiweb will alter the MX records in your DNS record to point to a dedicated IP address you may have for collecting your email.

11. Does Digiweb provide any virus scanning services on its mail servers?

    Yes. If your POP3 server is 'imail1.digiweb.net.nz' then all incoming and outgoing email is automatically scanned for viruses and cleaned.

12. How can I create new unique POP addresses for my Imail accounts?

    Firstly, you must log into http://imail1.digiweb.net.nz and select Web Admin link from the top right corner of your screen. This will open another window in which you can choose User Administration from the left hand menu. Click the Add button and in the 'Userid' Field you must place the new email address you want e.g. if you wanted the address info@yourdomain.com you would place 'info' in the Userid Field. Enter FullName, Password and Confirm Password. You should leave the Max Mailbox Size and Maximum Mailbox Messages fields blank. Click Save to save the user.

    Note: you can only create additional POP accounts if you have purchased this option from Digiweb, otherwise your account will not be configured to allow additional users.

13. I am attempting to create a new email address under 'User Administration' from the drop-down menu at http://imail1.digiweb.net.nz, however the address only has two characters and it will not permit me to create the new User. How can I resolve this?

    Imail is configured to reject usernames that are less than three characters in length. To sidestep this rule you must follow these steps:

    1. Create a longer named User (as in step 13 above) that represents the two lettered address you really want e.g. if the address was for John Smith and you want it to be js@yourdomain.com you could create the user as 'john'
    2. Select Alias Administration from the left hand menu, and choose to 'Add' a new alias
    3. In the 'AliasName' field you would place the address you actually want, in this instance 'js' then click ‘Next’
    4. In the 'Resolves To' field, you must place the real address you created, in this case john@yourdomain.com. Therefore all email address to js@yourdomain.com would be routed straight to john@yourdomain.com and the two character rule has been avoided. Click Finish.
14. I am using the web-browser based Imail client to send emails, but I want to make the 'From' and 'Reply-To' addresses to appear different from my actual email address. Is this possible?

    Yes. Select Preferences button from the bottom left of your screen once you are logged in. Under the heading "General User Settings" enter the Reply To: address you want to use and click the Save button.

15. How do I keep a copy of my email in my inbox, and also forward a copy off to another address?

    This can be implemented by logging into the web interface at http://imail1.digiweb.net.nz, and then selecting "Preferences" from the left hand menu. Under the "General User Settings" you will see a field called "Forward To". In this you should put the following:

    ., forward@email.com

    (where "forward@email.com" is the email address you wish to forward a copy of your messages to).

16. How do I set up a new mail account in Outlook 2003?

    Please see the instructions provided at http://www.digiweb.co.nz/public/email_instructions_outlook2003.

17. What is my POP3 Server name?

    All new customers with Digiweb New Zealand Limited will have

    imail1.digiweb.net.nz

    as their POP3 Server. Pre-existing customers from before 2001 may not have this as their default POP3 Server, and should email support@digiweb.co.nz to enquire what their POP3 Server should be set to.

18. How do I set up a new mail account in Outlook 2007?

    Please see the instructions provided at http://www.digiweb.co.nz/public/email_instructions_outlook2007.

19. How do I set up SMTP AUTH in Outlook 2003?

    Please see the instructions provided at http://www.digiweb.co.nz/public/email_instructions_smtp_auth.